In journalism, journalists often encounter unexpected challenges that test their patience and dedication to their work. Makena Njeri, a professional and respected journalist working for the prestigious BBC, has recently found herself in the midst of a personal tragedy that threatens her work. After their car was destroyed, Makena Njeri feared that this would affect their business. They boldly decided to address the issue directly by writing an email explaining the situation. In this exclusive blog post, we explore Makena Njeri’s vulnerability, dysfunction, and the importance of open communication when faced with problems.