Customer retention strategies

What are some actionable customer retention strategies?
Get to know your customers.
Optimize and personalize experiences.
Engage through email.
Improve customer service and support.
Create a loyalty program.
Build a dedicated community.
Encourage reviews and testimonials.
Show your appreciation.
15 Aug 2023

8 Powerful Customer Retention Strategies to Try Out – Hotjar

Hotjar
› customer-retention › strategies
22 Examples of Customer Retention Strategies That Actually Work
Do you have a customer retention plan? | Smart Insights
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14 Customer Retention Strategies That Work In 2024

Forbes
› advisor › business › custom…
22 Aug 2022 — 1. Build Customer Loyalty Through Shared Values · 2. Frequently Ask for Feedback · 3. Get Customers Excited About a Change—Or the Decision Not To.

Customer retention basics, 8 strategies, and metrics

Zendesk
› blog › customer-retention
16 Aug 2023 — The purpose of customer retention tactics and programs is to keep customers engaged with your company and encourage them to make more purchases.
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Scholarly articles for Customer retention strategies
Customer retention management: A reflection of theory … – ‎Ahmad – Cited by 312
… efforts on customer retention and customer share … – ‎Verhoef – Cited by 2464
Customer retention strategies and customer loyalty – ‎Nasır – Cited by 32

22 Examples of Customer Retention Strategies That …

HubSpot Blog
› service › customer-retentio…
5 Jun 2023 — Adopt customer service tools. Apologize when you make mistakes. Inspire with a mission. Empower customers with convenience. Leverage …

What Is Customer Retention + 16 Proven …

Help Scout
› Blog › Growth & Culture
9 May 2023 — Customer retention is a variety of activities aimed at keeping customers for the long term and turning them into loyal buyers. The end goal is …
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Delighted
› blog [Index]

  1. Retain customers with a smooth onboarding process · 2. Create a customer feedback loop · 3. Keep your products and services top of mind · 4. Reward promoters …

20 Strategies to Increase Customer Retention in 2024

ProProfs Survey Maker
› Blog
27 Dec 2023 — The best way to retain your customer is to collect feedback from them. A well-designed customer survey will be beneficial in this case as it …

Customer retention: 11 strategies & examples to retain …

Zendesk
› … › Customer engagement
16 Sept 2022 — Customer retention strategies are the processes and initiatives businesses put in place to build customer loyalty and improve customer lifetime …

15 Effective Customer Retention Strategies from Top Brands

REVE Chat
› blog › customer-retention…
Customer retention is defined as the ideas and strategies that an organization should implement to keep their customers stay with their brand. The key goal …

11 Customer Retention Strategies That actually Work

Omnisend
› blog › customer-retention
26 May 2023 — 1. Use omnichannel marketing · 2. Slash customer response times · 3. Deliver pleasant surprises · 4. Start a customer loyalty program · 5. Share …
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14 Proven Customer Retention Strategies to Boost repeat …

Qualaroo
› Blog
3 Aug 2023 — 5. Engage in Customer Loyalty Programs. Implementing a customer loyalty program is another great customer retention strategy to keep them coming …

Unlock Top Customer Retention Strategies

Shopify
› blog › customer-retention-…
1 Dec 2022 — Customer retention is the practice of increasing a business’s repeat customer rate and extracting additional value from those customers. The …

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› feature › 13-customer-rete…
30 Nov 2021 — What is a customer retention strategy? … Customer retention strategies are the activities used to improve customer loyalty and increase repeat …

17 of the Best Customer Retention Strategies That Work

BuildFire
› customer-retention-strategies
Sending email newsletters is still the #1 customer retention strategy that works. With the right application, email newsletter can help you train your customers …

8 Best Customer Retention Strategies Your Business Should …

commbox.io
› 8-best-customer-retention-…
24 Oct 2019 — Put simply, customer retention is the act of deterring customers from defecting to another company or the actions a company takes to encourage …

Customer Retention Strategies: 5 Do’s, 6 Don’ts, and 3 …

ClearVoice
› Blog
20 Jun 2023 — 3 great examples of customer retention strategies · 1. Personalization: Amazon · 2. Community: Fitbit and Peloton · 3. Innovation: Tussock Jumper.

12 Best Strategies for Increasing Customer Retention

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› 12-best-strategies-for-in…

  1. Understand Your Customers · 2. Personalize Your Customer Experiences · 3. Offer Relevant Promotions and Discounts to Loyal Customers · 4. Use a Referral Program …

7 Ways to Increase Customer Retention

Business.com
› … › Business Solutions
23 Mar 2023 — How to increase customer retention · 1. Stay ahead of churn rates. · 2. Use CRM software. · 3. Leverage email marketing. · 4. Add personalization to …

Customer Retention Strategies for 2023

Sprout Social
› … › Customer Experience
Top 9 customer retention strategies · 1. Invest in your onboarding process and customer resources · 2. Create a sense of community through user-generated content.

9 Customer Retention Strategies and Examples To Drive …

Shopify
› blog › strategies-for-custo…
13 Sept 2022 — Align your self with your customers’ values.Build a sustainable ecommerce business and turn an existing customer into a repeat purchaser.

10 Customer Retention Strategies & Examples to Grow …

WebFX
› Blog › Marketing
27 May 2022 — A customer retention strategy is a proactive business approach you use to increase customer retention and loyalty. Client retention strategies …

Customer Retention: Definition & Program Best Practices

Qualtrics
› … › Customer Churn
Customer retention refers to a business strategy that aims to retain as many customers as possible and improves customer relationships. Your customer retention …

3 Digital Marketing Strategies That Can Improve Customer …

Forbes
› sites › johnhall › 2023/03/19
19 Mar 2023 — Such interactions demonstrate a willingness to treat clients as humans with individual needs. Inspiring Loyalty. Retaining customers is about …
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Acquiring and Retaining Customers Is a Major Challenge for …
Acquiring and Retaining Customers Is a Major Challenge for …

Business Wire
10 Customer Retention Strategies that Actually Work
10 Customer Retention Strategies that Actually Work

Comarch
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3 Ways to Make Customer Retention Your New Growth Strategy

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Strategies For Effective Customer Retention

LinkedIn · Social Gamma
2 reactions · 3 months ago
Customer retention is the lifeblood of any business. As we know by now, it refers to the ability to keep existing customers engaged, satisfied, …

8 customer retention strategies that won’t overwhelm your …

LTVplus
› Customer Service
8 customer retention strategies that won’t overwhelm your team · 1. Collect feedback with customer surveys · 2. Keep your promises · 3. Educate your customers · 4.

7 Examples of the Best Customer Retention Strategies

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› blog › customer-retention-str…
2 Feb 2023 — Customer retention analyses a customer’s interactions with a brand, from their first purchase to all subsequent activity. Organizations that …

8 proven customer retention strategies

Teamwork.com
› blog › customer-retentio…
24 Oct 2023 — Use customer relationship management (CRM) software. Instead of storing data in different places, employ software to create a single source of …

36 Experts Rank the Top Customer Retention Strategies for …

Parative
› Blog
One of the most critical parts of a customer retention strategy is having the tools – such as the Parative Customer Behavior Platform – to track churn and …

Importance + Proven Retention Strategies

Hiver
› … › Customer Experience
20 Dec 2023 — The Customer Retention Rate (CRR) represents the percentage of customers your company is able to retain over time. It accounts for the number of …

15 customer retention marketing strategies by real brands

Klaviyo
› blog › retention-marketing…
25 Aug 2023 — Remember to keep your customer retention emails concise, visually appealing, and easy to read. Use a conversational tone and personalized email …

Customer Retention Strategies. I. Introduction

Medium · Trapica Content Team
6 months ago
Customer retention refers to the strategies and tactics employed by businesses to keep their customers engaged and maintain long-term …

Customer retention strategies that really work

Qualtrics
› … › Customer Churn
You can retain customers using a subscription for a handy service, such as free delivery, or to provide items on a regular basis. If you can make it clear that …

8 customer retention strategies to grow your brand – Influx

influx.com
› blog › customer-retention-strategies
28 Jul 2022 — Customer retention strategies are the processes and initiatives that businesses put into place to build customer loyalty and improve customer …

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WebFX
› Blog › Marketing
12 May 2023 — Customer retention is a strategy to raise the percentage of returning customers, derive more profit from existing customers, and prevent …

Customer retention strategies – Start Up Loans Company

Start Up Loans
› Business Guidance
Loyalty schemes and frequent shopper programmes are great way to increase your customer-retention levels and in turn boost profits. Loyal customers not only buy …

Customer retention strategies to prepare for 2023

LoyaltyLion
› Customer loyalty blog
7 Dec 2022 — A customer retention campaign is a marketing strategy designed to keep your existing customers from doing business with your competitors. The …

14 Proven Strategies to Improve Your Customer Retention

Wix Answers
› post › customer-retenti…
13 Jan 2022 — Customer retention should be at the core of any sound business strategy, as maintaining your existing customers is faster and, on average, costs …

The importance of customer retention in growth strategies

Abmatic AI
› blog › importance-of-customer-ret…
The definition of customer retention refers to the strategies and actions that a business takes to retain its existing customers, as opposed to focusing solely …

Customer Retention Strategy: 5 Ways to Increase … – YouTube

YouTube · WebFX
760+ views · 10 months ago

8:14
If you don’t have a customer retention strategy, you’re missing out on a lot of potential sales from people who have already put their trust …
6 key moments
in this video

Customer Loyalty and Retention Strategy

Optimove
› resources › learning-center
Building loyalty and high retention rates must involve expressing the value of the brand to customers. This means specifying exactly what the company, products …

10 Customer retention examples and strategies from top …

Appcues
› Blog › Growth
10 Effective Customer Retention Strategies and Examples. Bring in the right leads; Create ‘wow moments in your onboarding; Create customer loyalty programs …

12 Customer Retention Strategies That Work

Kommunicate
› Blog › Customer Support
23 Oct 2018 — Customer retention is a subset of customer loyalty, and refers to the customers who repeatedly buy products or services from you as a brand over …

10 Customer Retention Strategies That Work: Get Them and …

edesk.com
› blog › customer-retention-str…
27 Apr 2022 — 1. Focus on Customer Service · 2. Take a Stand · 3. Develop a Customer Loyalty Programme · 4. Offer Discounts to Returning Customers · 5. Leverage …

9 Proven Customer Retention Strategies Your Business …

LinkedIn · RUSH Technologies
10+ reactions · 1 year ago
Customer retention refers to a business’s ability to keep existing clients and drive repeat transactions. With the help of a strong retention …

Customer Retention Strategies: The Ultimate Guide

Thinkific
› blog › customer-retention…
14 Aug 2023 — Customer retention is the process of creating a long-term relationship with customers and encouraging them to continue doing business with a …

The 10 Best Customer Retention Strategies (That Are Tried …

Drip
› blog › ecommerce-customer-r…
12 Jul 2023 — Customer retention has a better return on investment than acquisition. It’s cheaper and easier to retain customers than acquire new ones. In …

Customer Retention Strategies – practical examples, tactics …

Omniconvert
› blog › customer-reten…
Customer retention strategies defines a company’s ability to retain customers over a specific period of time. In the long run, the customer retention rate is an …

Customer Retention Strategy

Customer Thermometer
› customer-ret…
A customer retention strategy is a timed and planned strategy to ensure that customers are being retained, and that new customers being added are the right, …

19 Customer Retention Strategies that Actually Work (for …

Convertcart
› blog › customer-retenti…
11 Jul 2023 — The main goal of customer retention in eCommerce is to transform one-time buyers into long-term, loyal customers. And one way to achieve this is …

Customer Retention Strategy

Marketing MO
› Guides
Customer Retention Strategy · Delivering service that’s consistent with your value proposition and brand · Cross-selling, up-selling and asking for referrals from …

15 SaaS Customer Retention Strategies (That Actually Work)

HubSpot Blog
› service › saas-customer-ret…
20 Sept 2022 — First up on our list of customer retention strategies is expectation setting. It’s a simple process: You make it clear exactly what customers …

Customer retention strategies and best practices

Sana Commerce
› Resources
3 Oct 2021 — The best customer retention strategies blend personalization, unique rewards and social engagement. Know the right metrics and methods to …

13 Customer Retention Strategies That Work

Zeta Global
› resource-center › 13-customer…
28 Feb 2023 — Providing personalized experiences is another effective customer retention strategy. This means that you should tailor your products or services …

20 Customer Retention Strategies –

Marketing Wizdom
› strategies › retention-s…
20 Customer Retention Strategies · 1. Reducing Attrition · 2. Sell and then sell again · 3. Bring back the “lost sheep” · 4. Frequent Communications Calendar · 5.

Top 10 Best Customer Retention Strategies that Work [2022]

Acquire.io
› blog › customer-retention-strategies
5 Jan 2022 — A customer retention strategy is made up of individual tactics that increase customer satisfaction and keep customers buying from a company in …

10 Customer Retention Strategies that Actually Work

Comarch
› … › Customer…
18 Jul 2022 — Take a proactive approach. It can be something simple, such as a discount code, better promotions for the most loyal customers or “thank you” …

How to retain customers in retail with 8 examples

Endear HQ
› customer-retention-strategies
A customer retention strategy is a program or set of programs a company initiates to nurture, engage, and delight its customers and encourage them to repurchase …

7 Customer Retention Strategies and Examples

Expert Market
› crm › customer-reten…
3 Jul 2023 — To enhance customer retention, companies employ diverse tactics aimed at minimizing customer churn while improving customer experiences, …

12 Effective Ecommerce Customer Retention Strategies

Campaign Monitor
› … › Blog
21 Feb 2020 — Customer loyalty and reward programs are an effective customer retention strategy. They not only offer value to your customers through cashback, …

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